Oversized Item Shipping Policy
Oversized Item Shipping Policy
PLEASE READ CAREFULLY
Soaap Music offers a number of large and oversized items that will require special handling. Oversized items that require special handling will ship separately from other items in your order. We use specialty carriers for oversized items.
Expedited shipping is not available for oversized items.
Oversized items are processed and shipped from our warehouse within 1-10 business days, and are usually delivered within 1-6 weeks from the ship date. In many cases your order will arrive sooner but we estimate 1-6 weeks because your shipment may encounter delays caused by unforeseen circumstances. These items are shipped via freight carrier directly to the shipping address you provided. We are unable to ship oversized items to rural routes, remote areas not in close proximity to areas commonly serviced by freight carriers, APO/FPO addresses, P.O. Boxes, Alaska, Hawaii and international destination. If you have a freight forwarder within the 48 US states that is willing to deliver to locations not serviced by our freight carrier, we may be able to forward the shipment to your carrier. Please contact our customer service at email@example.com for details.
Important Delivery Information
Once the item reaches your local distribution center, the freight carrier will contact you 24-48 hours prior to delivery to arrange a date and time for delivery. The phone number used to contact you will be the same phone numbers you provided during checkout. Available delivery times will vary by region and the freight carrier's schedule.
Our carriers will provide standard oversized item delivery service or otherwise known as a "curb side" or "lift gate" service. The delivery person will unload the shipment from the truck; however, it is your responsibility to assemble and/or install the item. Carriers will not necessarily bring the item into your house, and they may not bring an item up stairs for delivery. An adult signature will be required at the time of delivery.
Most oversized items will be delivered only to the nearest ground-level entrance of your home, business, or residence. Some freight carriers may be able to carry your item into a specific room or up stairs for an additional fee. Additional fees may also apply for apartments, unusual driveways, or any other obstacles which may be difficult for delivery.
* For apartment residents, the delivery will be brought to either the apartment loading dock, or the nearest ground level entry of the apartment building. Depending on the apartment building, some deliveries must be left at the apartment's main office.
Before signing the carrier's delivery receipt please inspect the carton for obvious damage; crushing, dents, creasing, etc., and indicate this on the delivery receipt. Once you sign the delivery receipt and accept the shipment the driver will depart and it will be your responsibility to unpack the item. The driver is NOT required to wait for you to unpack the item and inspect it unless there is visible damage to the package.
If, during delivery, it is obvious that there is damage, you may ask the driver to open the carton and inspect the contents with you. Upon inspection, if damage is found you may refuse the shipment and indicate, "Refused, due to damage" on the delivery receipt. Be sure to keep a copy of the delivery receipt with your damage notations and contact Customer Service immediately at firstname.lastname@example.org. After accepting delivery, please keep all packaging materials for 30 days in case you discover damage or defects after delivery.
If you need to make changes to a scheduled delivery after an order has been placed, you can do so by contacting the freight carrier. Please contact our Customer Service at email@example.com to obtain freight carrier's contact information. Please keep your tracking number handy when you contact the freight carrier.
Additional fees may apply for the following:
Redelivery fees ranging from $50-125 will be charged if you miss your delivery appointment. The decision to reattempt delivery is made solely at the freight carrier's discretion. Your item may be returned to our warehouse if the freight carrier is unable to contact you for delivery or if you miss your delivery appointment. In such situations, the cost of return shipping will be deducted from your refund. Please see our Refused Delivery section below for more information.
When the freight carrier contacts you to schedule a delivery appointment, you must respond to their call within 1 business day. If the freight carrier has not heard from you and needs to store your item, you will be charged storage fees up to $50 per day. These daily storage fees may also apply if you cannot accept the delivery within 3 business days of the carrier contacting you.
If you refuse or return a non-defective or non-damaged item, you will be responsible for all actual return shipping costs plus $219 original shipping costs and a 15% restocking fee of the items price. Return shipping fees range anywhere from $100 to $690, depending on the size and weight of the item and should be paid directly to the freight carrier in advance. If not paid in advance, your return shipping fees may be deducted from your refund after the item is received at our warehouse.
Time Specific Fee:
Our freight carriers will do their best to arrange a convenient delivery time with you. If you need to request a specific delivery time outside their normal business hours, a "Time Specific" fee ranging from $75 to $125 may apply. Available delivery times are made solely at the freight carrier's discretion, and certain days and times may not be available in all areas.
Stair Carry/Extra Labor Fee:
If you would like your item carried inside your residence, have it unpackaged, or carried up any flights of stairs, extra fees may apply. Residences or businesses that have steep uphill or downhill slopes leading to the entryway may also be charged additional fees. These fees will vary depending on your individual circumstances and can exceed $100.
These extra delivery options are not available in all areas. To see if special delivery options are available, please contact our customer service at firstname.lastname@example.org.
By purchasing an oversized item, you authorize soaap.com and/or the freight carrier to assess additional fees to your credit card/original payment source as necessary.