Soaap Auto will make every attempt to process and ship your order as soon as possible. Your total satisfaction with your purchased merchandise is our goal.
Shipping Policy
We deliver via UPS or a comparable delivery service. Our warehouse does not open to public. No local pickup will be allowed.
Standard Delivery
We deliver via UPS Ground or a comparable delivery service, at the shipping and handling charges stated on the product listing pages, to valid addresses within the lower 48 states in United States. No PO Boxes, APO and FPO addresses will be accepted.
Shipping Time
Order will usually be processed and shipped within 3 business days. However, please allow up to 7 business days for processing. We will let you know by a follow-up message if the merchandise you have selected is not currently in stock. For that merchandise, we will give you an expected shipping time.
For dash trim kits and pillars trim, please allow up to 15 days for manufacturing & shipment. As the dash trim kits and pillars trim will be custom manufactured to your vehicle using the options you have selected. However, they usually ship within 10 business days.
Once the merchandise has been shipped, you will receive a shipment confirmation with a tracking number via email. You may follow up on the status of your delivery at www.ups.com, or login to your account for details. Please note that the tracking number is assigned before the delivery service actually picks up your merchandise. Tracking links at www.ups.com may take up to 24 hours to be activated.
Standard delivery via UPS Ground, or a comparable delivery service, usually takes between 2 to 5 business days. However, please allow up to 14 days for delivery.
Rush Delivery
Besides UPS Ground, we also provide express delivery service. Shipping surcharges will be added depending on where your order is shipped. Please contact us and provide us the delivery address for the rate of shipping surcharges.
International Delivery
We also ship to Alaska, Hawaii, Puerto Rico, Guam, military destinations, Canada or international locations. Please contact us for the rate of additional shipping and handling charges.
Return and Exchange Policy
Return
You may return or refund a merchandise within 20 days of delivery. Returns will not be accepted after 20 days of delivery, regardless of any circumstances.
Returns of good merchandise may be accepted by Soaap Auto in its sole discretion under the following conditions:
- Return of merchandise in totally re-saleable condition, without markings on the original packaging will be restricted to extraordinary circumstances with prior approval from Soaap Auto. Accepted return will be assessed a 20% restocking fee.
- Return of merchandise in packaging that has been marked, relabeled or otherwise defaced will be restricted to extraordinary circumstances with prior approval from Soaap Auto. Accepted return will be assessed a 30% restocking fee, except that MimoUSA merchandise returned in packaging that has been marked, relabeled or otherwise defaced will be subject to a 40% restocking fee.
Please note that shipping and handling charges are not refundable. For orders with additional shipping and handling charges, both the standard and additional shipping and handling charges will be deducted from the refund amount.
Exchange
If your merchandise is damaged in transit or there is any missing parts or accessories, we will gladly send you a replacement.
Please report to us within 5 days of receipt in order to arrange a replacement. Otherwise, any damage or missing parts will not be replaced.
In most cases, we will exchange the merchandise right away once a damage claim is filed. However, if the merchandise exceeds a value of $250, we will wait until the claim is approved by the delivery service before exchanging the merchandise.
If you found the merchandise you have selected is not suitable, you may return it for an exchange. Please note that you will be credited or debited any difference on the value of the original and alternative merchandise. You will also be responsible for the shipping and handling charges incurred.
Return and Exchange Shipping
For return, refund or exchange, please contact us to obtain an RMA (Return Merchandise Authorization) number before returning your merchandise. Returns without a valid RMA number will be refused. Any returns for non-fitment or quality issues will require high quality digital pictures of the merchandise to be emailed to us before an RMA is approved. Merchandise returned must be in its original packaging and condition. Shipping charges for return, reshipping charges for exchange, and any return lost are the responsibility of the customer. Soaap Auto recommends that you always insure and ship the package with a delivery service that can be tracked.
After the merchandise is returned, it will be inspected. Please note that an RMA number does not guarantee final disposition. All returns and exchanges are subject to inspection. Please allow up to 15 days for processing.
Invalid Delivery Address
If the delivery address is invalid and your merchandise is undeliverable, you will be responsible for both the shipping and handling charges and the shipping charges for return incurred by the unsuccessful delivery. The shipping and handling charges are not refundable.
Shipment Refusal
If your merchandise arrives at the delivery address and is refused, you will be responsible for both the shipping and handling charges and the shipping charges for return incurred by the action of refusing the delivery. The shipping and handling charges are not refundable.
Order Cancellation
If you cancel the order after it is processed, you will be responsible for a 20% restocking fee.
If you cancel the order after shipment, you will be responsible for both the shipping and handling charges and the shipping charges for return. The shipping and handling charges are not refundable.
